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Submitted
March 15, 2023
Accepted
June 13, 2023
Published
June 29, 2023
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Abstract

This study aimed to investigate the mediating effect of the COVID-19 pandemic on the relationship between technology and organizational performance, using evidence from the Ghana banking industry. The study adopted a correlation and mediation research design, with 232 respondents conveniently sampled from eight indigenous Ghanaian Banks. The data were analyzed using correlation, regression, and mediation techniques. The results show that technology serves as a catalyst for improving organizational performance and alleviating the negative effects of COVID-19 on organizational performance. The findings also revealed that the COVID-19 pandemic highly mediates technology and organizational performance with a significant positive relationship between technology and COVID-19 pandemic; technology and organizational performance. Additionally, there is a significant positive high relationship between COVID-19 pandemic and organizational performance, with technology and COVID-19 pandemic predicting organizational performance. The COVID-19 pandemic moderately mediates organizational performance. Banks in Ghana need to secure technological solutions to remain competitive in this era of stiff competition and disasters to ensure customer satisfaction, optimize costs, remain profitable, and, above all, increase shareholder wealth.

Keywords

COVID-19 Pandemic Technology Organizational Performance

Article Details

Author Biographies

Tsekpo Manasseh, Valley View University, Ghana

Tsekpo Manasseh is Service Delivery Manager at International Business Machines (IBM), Ghana. Mr. Tsekpo is a member of the Project Management Institute in Ghana. He obtained his Bachelor of Engineering first degree in Computer Engineering from the All Nations University College, koforidua. He completed his MBA  in Strategic Management from Valley View University, Ghana.

 

Williams Kwasi Peprah, Andrews University, USA

Williams Kwasi Peprah, Ph.D., is an Associate Professor of Finance at Andrews University, USA. He obtained his Ph.D. in Commerce (Accounting and Finance) from the Adventist University of the Philippines, MBA in Finance from the University of Ghana (Wisconsin International University College, Ghana), and BBA in Accounting from Valley View University, Ghana. He has presented more than ten papers at international conferences, published several peer-reviewed articles, two books, and 23 online media articles. His research interests are financial sustainability, behavioral finance, and organizational performance.

How to Cite
Manasseh, T., & Peprah, W. K. (2023). The Mediating Effect of the COVID-19 Pandemic on the Relationship Between Technology and Organizational Performance: Evidence from Ghana Banking Industry. Pan-African Journal of Education and Social Sciences, 4(1). Retrieved from https://journals.aua.ke/pajes/article/view/325
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