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Submitted
March 30, 2023
Accepted
June 24, 2023
Published
June 29, 2023
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Abstract

Providing feedback is a core element in the workplace and is often ignored. Feedback is the cornerstone for effective leadership and management. Without feedback, good practices are not reinforced, poor performance is not corrected, and the path to improvement is not identified. This theoretical review focuses on the provision of feedback in the workplace. Its purpose is to provide an overview of effective feedback for positive results. This paper begins by discussing the importance of feedback in the workplace, followed by a discussion of the main types of feedback. This article also explores what, how, when, and where feedback is given, including best practices, common mistakes, and effective strategies for delivering feedback. The main sections of this paper highlight different aspects of feedback, including the importance of goal setting, effective communication techniques, and timing and context. This paper offers practical guidance on effective strategies, goal setting, and techniques for managers and employees seeking to improve their feedback skills.

Keywords

Feedback workplace communication management performance

Article Details

Author Biographies

Jeremiah Rogito, Adventist University of Africa, Kenya

Jeremiah Rogito is the Deputy Program Director for Food and Land Use Coalition-Kenya at AGRA. He is currently pursuing a Ph.D. in Leadership (Strategic Business) at the Adventist University of Africa. Jeremiah has previously held various roles at SNV Netherlands Development Organization, Deutsche Welthungerhilfe, Think Organic Kenya and Agripanda Consult Limited. He holds a Master of Management Degree in Agribusiness and a Bachelor's degree in Agriculture. Jeremiah's research interests revolve around Agri-based Small and Medium Enterprises Development, Regenerative agriculture, Climate resilience, Strategic Business Leadership, Youth in Agribusiness, gender and social inclusion in Africa.

Makabe Morris, Kenya Red Cross Society

Morris Makabe is a Communication Officer at the Kenya Red Cross Society. He is currently pursuing his Masters Degree in Development Communication. Morris has worked as a Communication Specialist at the African Academy of Sciences, Without Borders Consulting, and as a Broadcast Journalist at Royal Media Services. Driven by a profound interest in communication for resilience and empowering communities, Morris is dedicated to unraveling the potential of communication to foster transformative change. Bridging theory and practice, he aims to equip communities with practical communication tools and strategies needed to cultivate resilience, forge meaningful connections, and shape a more inclusive and equitable society.

How to Cite
Rogito, J., & Makabe, M. (2023). The Art and Act of Providing Feedback at the Workplace: Effective Feedback for Positive Results. Pan-African Journal of Education and Social Sciences, 4(1). Retrieved from https://journals.aua.ke/pajes/article/view/334
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