Abel, Edivaldo, and Kepha Odiwuor Pondi. “A Framework of Customer Service Training Competencies for Proactive Business Recovery in a Post-COVID Era: A Case Study”. Pan-African Journal of Education and Social Sciences 5, no. 1 (July 2, 2024): 120–132. Accessed October 30, 2024. https://journals.aua.ke/pajes/article/view/390.